Customer service is the single biggest service we provide at Trustgreen and we’ve tried to make it as quick and easy as possible to access the answers to your questions.
If you can’t find what you are looking for below, please get in touch and a member of our team will be more than happy to help.
Please treat our team with respect – we are here to help you.
Trustgreen are one of the UK’s market leaders in Open Space Management. We have been appointed by your house builder to look after the landscape environment on your development, known as managed areas. These could include areas of grass, soft and hard landscaping, public open space footpaths, public open space fencing and gates, street furniture, litter and dog bins and entrance features not maintained by your local authority.
As a condition of planning consent that was submitted prior to the commencement of your development, your house builder worked closely with the local authority to ensure that you were provided with valuable amenity land to enjoy alongside your new home. During this process Trustgreen were appointed as the management company responsible for providing this service and taking responsibility of the associated obligations.
Your details have been provided as part of your home purchase from the house builder and your solicitor, if any details are incorrect please email legal@trustgreen.com and our team can investigate this for you.
You will find your TG reference number on the top of your introduction letter and invoice. If you cannot locate this, our team can support in supplying this to you. To do this, please send an email to customer.care@trustgreen.com, along with your name and full address details.
We will issue you with an invoice for your annual management fee. There are several ways to pay, including credit/debit card payment, BACs (via your online banking facility), by cheque, by standing order or by Direct Debit.
You can make a credit or debit card payment here, where you will also find further details on how to make a payment.
Please remember to your your unique TG reference number, which can be found on the top of your introduction letter and invoice.
Please email accounts@trustgreen.com and our Accounts department can investigate this for you.
Trustgreen will provide you with an invoice so that you have a record of what your payments are for, you should also receive a statement showing your balance with the payment applied.
Please email accounts@trustgreen.com and our Accounts department can investigate this for you.
If you are struggling to pay your bill then please get in contact with our accounts team at accounts@trustgreen.com to discuss this.
Yes, however your solicitor will communicate with us directly. Please advise your solicitor that you pay an annual service charge to Trustgreen and provide them with our Sales and Purchases contact information to liaise with us directly, salesandpurchases@trustgreen.com
You can also enquire for a sales pack here.
It is usually your solicitor who will request this from us, but if you’re looking to purchase your own sellers pack, you can do so here.
Each housing development has different managed areas and will be maintained in line with approved landscaping plans. The generic maintenance work we are responsible for involves mowing/strimming grassed areas, shrub and tree pruning, litter picking carried out during each site visit and weed spraying (where necessary).
We will also carry out an annual inspection of the key features within your development and these will form part of our annual health & safety report. If you have any specific questions regarding your estate then please contact our Customer Care team at Customer.care@trustgreen.com who will be able to assist you further.
The areas of open space that we are responsible for on your site can be identified via the site plan provided within your Welcome Pack. Should you misplace this or require a new copy, please email customer.care@trustgreen.com who can assist you further.
Individuals should not make changes to the public open space, a landscape management plan has been designed and approved by the local authority through the planning process and these instruct how the area should be managed and maintained in the best interest of the residents and the environment.
We are sorry to hear that you are dissatisfied with the maintenance on your site. Please make contact with our Customer Care team at customer.care@trustgreen.com, providing your full TG reference number and an overview of your areas of concern. We will work with you to investigate these areas and ensure that you always receive a high standard of maintenance.
We advise looking at your site map ahead of contacting us, to ensure whether the area in question is within our managed area plan. Unfortunately, we are unable to assist with police matters, or enforce behaviour, and would advise that you contact the Local Authority in the first instance.
If you believe there is potential for Trustgreen to support, please reach out to our Customer Care team at customer.care@trustgreen.com, where we will investigate accordingly to understand if we are able to support.
If you feel something requires urgent attention due to a health and safety concern (e.g. play areas), please contact our emergency contact telephone on 0845 544 2924.
As a Trustgreen Resident you easily can do your bit to support local wildlife by creating your own mini meadow. Claim your free wildflower seeds and create a beautiful buzz for all sorts of species!
Claim my seedsYour Annual Management Fee goes a long way to achieving enjoyable outdoor spaces by helping us to maintain, enhance and improve your neighbourhood. We offer a range of payment options to make it as convenient as possible.
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