Are you an experienced leader with a passion for driving operational excellence and delivering outstanding customer service? We have a fantastic opportunity for you! Trustgreen, a leader in open space management, is seeking a dedicated and motivated Property Portfolio Manager to join our team!
About us
- Leading Innovators: Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities.
- Professional Team: We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support.
- Customer Service Focused: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart.
- Vision for Improvement: Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage.
- Great Place to Work: We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status.
- Fun and Engagement: We take fun seriously! From charity events and competitions to our annual team away day, there’s always something happening at Trustgreen.
The Role
As Property Portfolio Manager, your primary role will be to oversee the upkeep and maintenance of a collection of residential properties within our portfolio, ensuring adherence to legal and company standards.
The role will involve managing inspections, coordinating maintenance and repairs, tracking compliance, and maintaining detailed records to guarantee the portfolios safety and legal status.
What your Day will look like:
- Continuously monitor performance and quality of on-site operations to maintain exceptional standards.
- Deliver outstanding customer service, ensuring satisfaction across all touchpoints.
- Monitor and drive financial performance, ensuring profitability across operational activities.
- Produce and maintain regular KPI reports, assessing performance, identifying opportunities for improvement, and implementing necessary changes.
- Collaborate with the executive team to align operational goals with broader business objectives.
- Identify potential operational risks and implement mitigation strategies.
The Person
We are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn’t settle for “good enough.” You should have a strong background in property, facilities or maintenance management, with a proven track record of maintaining high standards, improving performance, and delivering growth. Your previous experience may have been gained working for a major house builder or service provider but what is important is the willingness and ability to do the right thing.
Key skills Required
- Strong background in property, facilities, or maintenance management, with a clear focus on statutory compliance.
- Experience in a multi-site portfolio is particularly beneficial.
- An in-depth understanding of compliance requirements across key areas such as fire safety and electrical systems.
- Proven ability to manage budgets and oversee maintenance activities.
- Strong communication and leadership skills.
- Strong problem-solving skills with the ability to think strategically.
- Ability to work under pressure and manage multiple projects simultaneously.
Main Responsibilities
What your day will look like:
- Ensure all properties comply with health, safety and environmental regulations, including managing statutory certifications, for electrical and fire safety.
- Liaise with internal delivery teams, and external contractors and vendors to ensure work is completed to a high standard.
- Collect, maintain and report on all compliance documentation and performance data for the portfolio.
- Identify and address compliance issues, escalating concerns, and contribute to risk management strategies within the portfolio.
- Monitor and oversee maintenance budgets, ensuring cost-effective management of resource.
- Ensure service delivery standards for maintenance are met and exceeded, and that service level agreements (SLAs) are maintained.
- Monitor financial performance and maintain gross profit margins.
- Prepare and present performance reports to the leadership team.
- Act as a point of contact for incident management and control within the portfolio.
Benefits
- Company Pension
- 25 Days Holiday plus bank holidays
- An additional day holiday for every year of service
- A day off for your Birthday
- Employee Assistance Programme
- Private healthcare after 3 years of service
The Opportunity
Be part of a company that values its team members and contributes positively to the community and environment.
The benefits of being part of a small team extends well beyond the flexibility and variety you will get each day and the opportunity for you to reach your potential.
If you’re ready to join a dynamic team and make a difference, we’d love to hear from you! Please hit apply now and upload your CV or send directly to recruitment@trustgreen.com.