This is a fantastic opportunity for the right person with experience in customer care and the desire to further their own development, whilst being influential in the continued growth of an ambitious and successful business.
We are keen to hear from enthusiastic individuals seeking a rewarding and award-winning place to work, alongside a growing team and established client base.
Trustgreen are a leading Open Space Management Company, operating nationally from our Head Office in Cheshire and five regional office locations.
We are a professional and enthusiastic team supporting many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife that they support.
With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Our vision is to continually review, monitor and improve the way we care for the open spaces we manage.
We care about the environment in which we work, creating and maintaining habitats that support local wildlife and encourage nature back into areas impacted by construction. This will include an ever-growing number of sites that we will help achieve biodiversity net gain.
Together with an excellent salary package and career prospects, we feel that this is a great opportunity for the right candidate.
As our Customer Care Co-Ordinator, you will be crucial to our continued success by taking responsibility for the coordination of customer care enquiries whilst ensuring exceptional customer service experiences for our clients and residents alike. You will work closely with all internal departments to improve the customer journey and maintain our high standards with regards to both quality and our excellent levels of customer service satisfaction.
You will be based at our regional office in Garforth, however you will be required to visit our sites around the country, therefore a full driving license with access to your own car is essential.
While prior experience in apartment management, the housebuilding sector, or the green services field (including grounds maintenance, arboriculture, landscaping, and estates services) is advantageous, what is important is the willingness and ability to do the right thing.
Key skills Required
- Highly motivated, reliable, with a commitment to complete activities
- Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
- Proficient in using CRM systems and Microsoft Office packages.
- Act as the main point of contact for sales offices, visiting them to ensure they have all relevant information.
- Work with internal teams to identify opportunities for improvements in the customer journey.
- Log/record all customer enquiries from clients and residents.
- Proactively follow up with customers to ensure their issues are resolved to their satisfaction.
- Company Pension
- 25 Days Holiday plus statutory
- A day off for your Birthday
- Company Events
This is an excellent opportunity for a productive, ambitious individual, to join a leading organisation during a period of further growth.
The benefits of being part of a small team extends well beyond the flexibility and variety you will get each day and the opportunity for you to reach your potential.
If you are passionate about providing exceptional customer service, enjoy being out of the office, and are eager to contribute to a sustainable open space management company, we would love to hear from you.